Do you ship worldwide?
はい, 係, Sí, Yes , Oui, Ya, Ja, Да, أيوه, Ay, 。
How should I care for my indigo item?
Follow the instructions on the care label sewn inside each item and garment。Indigo will naturally fade over time (like denim jeans) Storing away from direct sunlight will help to prolong the garments colour.
What currency are your prices listed in?
The prices on our website are listed in USD and are converted into your local currency if you are within the Eurozone, the United Kingdom or Australia. You will be charged in US dollars at the current exchange rate.
How can I make payment?
There are many options. Payment can be made through our secure checkout by Visa, MasterCard, AMEX and Apple Pay. You may also pay by bank transfer, cash on delivery in Saigon and by Pay Pall.
Where does KIIRO ship from?
Orders placed on the global website are processed in and shipped from Saigon, Vietnam where we design and craft all our items.
How long does international shipping take?
Fast shipping takes between 3 and 8 days. Standard shipping can take up to 28 days at the moment. You can choose which option suits you best at checkout.
Shipping is calculated at the store checkout when you enter your country into the checkout system.
Wrong size, can I exchange my international order?
We only accepts international returns, not exchanges. If you need an updated size or colour you will need to return your items and place a new order. Unfortunately, we are unable to cover the return shipping for ordering the wrong size at this moment. We are always happy to help by email or social media to find the best solution. Before ordering, it is important to check the size guide carefully
Can I return my international order?
Kiiro accepts the item in its original condition within packaging as a return in exchange for store credit or a refund. Shipping fees are non-refundable and the responsibility of the customer unless the return is due to a product defect or error on the part of Kiiro.
Please read our returns policy for more details.
How do you make the textiles and garments?
Everything is handmade by us and our local team of clothes makers in Saigon. For our Indigo line, some items are ordered by commission and may take a little longer as we dye our own fabrics.
How do I track my order?
We will email you a tracking number in your shipping confirmation email. We like to monitor packages and shipping status here –
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